How to purchase

1. Make an order

New customer

For your security, if you are making an order for the first time, it can only be sent to the cardholder’s billing address or to a company address which we will verify independently afterwards. To prevent delays, we ask that you take care to ensure that your billing address is the same as that on your card statement and that you write the cardholder’s name exactly as it appears on the card. We also ask that you ensure you enter your contact details accurately, so that we can get in touch with you if required.

Registered Customers

If you already have an account, please enter using your email and password and you will be sent right to the first page of “Checkout”.

How to order

Buying from the Madè Firenze website it really easy: if you already know what you are looking for, use the specific link in the page shop. Once you’ve found the piece you want to order, select the colour and click on the “ADD TO CART” button below. You can view the selected items by clicking on “Shopping Cart” at the top of the page. You can change the product details (quantity), remove them if you’ve changed your mind or add products from your Wish List all right in your Shopping Cart. To complete your order, click on “Proceed to Checkout”.

Invoicing and shipping

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the correct billing address and telephone number. If you are not a new customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different to your billing address, enter the address where you would like your order delivered.

Delivery options

Select the suitable shipping method for the product or products that you want to purchase from the list of options available. For more information on shipping,click here.

Payment information

A this point, you will have to verify that the address is correct, review your order and, lastly, select the payment method and click “Proceed with purchase”. For more information about payment, please read here.

Order summary

After you have entered your billing details, the products that you are purchasing and the order total will be given in the “Order Summary”. Click on “Confirm Order” to complete checkout.

Order confirmation

Once you have completed checkout, you will find the details of your order on the “Order Confirmation” page, such as the billing and shipping address, the selected shipping and payment methods and the order summary with the total amount. You will receive an order confirmation via email, with the order number that you can use to track your order in “My Account”. Once your items have been shipped, you will receive shipping confirmation via email with the details of the product or products that have been sent.

2. Changing or cancelling an order

If you are making an order from the European Union, pursuant to the Distance Selling Regulations (DSRs) of 2000, you have the right to cancel your order by sending written notification to our Customer Care team within seven working days from the date of delivery. You must send written notification to Customer Care in which you specify your wish to cancel the contract for the entire order within seven working days after receiving your products. You can send an email to our Customer Service area or write to us at:

  • Call us: +039 371 355 0758
  • Write: info@madefirenze.com

When our Customer Care team receives your notification communicating your wish to cancel the contract, they will send you an email with the Return Authorisation Number. Please include this number on the Returns Proforma Invoice that you will get with your order and fill it in with the requested details. Attach the Returns Proforma Invoice with your return so we can process it straight away. If you lose your Returns Proforma Invoice, you can download it from the link that you will find in the email authorising the return, which you will have received from our Customer Care team, or you can download it here.

We recommend that you insure the return shipment as you are directly responsible for any damage until we receive it at our warehouse. We also suggest that you use a safe shipping method for the return that allows you to track it.

Alternatively, we have designed a simplified process to return items by sing our returns service. Please see the terms of sale section in our Customer Care area for more information on the topic.

3. Accepted payment methods

The payment of your order can be made via paypal, bank transfer or cash on delivery.

Cash on delivery can only be used in Italy but you will incur additional costs. You must be able to pay the exact order amount when it is delivered. Checks are not accepted and the courier cannot provide change. If you have chosen to pay cash on delivery, you must have a bank account in order to request a refund: with this payment method, refunds are only issued via bank transfer to your account.

Important information: the maximum threshold for cash on delivery is subject to limits in the following countries.

Total order limits:

• Italy: €3,000

The costs for cash on delivery, for the countries for which it is available, are the following:

• Italy: €5.00